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| {{header|infra}} | | {{header|infra}} |
| | {{lang|de|page=FreeMedia_Infrastructure_SOP}} |
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| This page is for defining the SOP for Fedora FreeMedia Program.
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| This will cover the infrastructural things as well as procedural things.
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| == Location of Resources ==
| | This SOP has moved to the fedora Infrastructure SOP git repo. Please see the current document at: http://infrastructure.fedoraproject.org/infra/docs/freemedia.rst |
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| * The web form is at https://fedoraproject.org/freemedia/FreeMedia-form.html
| | For changes, questions or comments, please contact anyone in the Fedora Infrastructure team. |
| * The TRAC is at https://fedorahosted.org/freemedia/report
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| == Location on Puppet ==
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| $PWD = puppet/modules/freemedia/files
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| * Freemedia form: FreeMedia-form.html
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| * Backup form: FreeMedia-form.html.orig
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| * Closed form: FreeMedia-close.html
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| * Backend processing script: process.php
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| * Error Document : FreeMedia-error.html
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| == Opening of the form ==
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| The form will be opened on the First day of each month.
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| == Closing of the Form ==
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| == Tentative timeline ==
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| The form will be closed after a <b>couple of days</b>. This may vary according to the capacity.
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| == How to ==
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| * The form is available at /puppet/modules/freemedia/files/FreeMedia-form.html and puppet/configs/web/applications/FreeMedia-form.html.orig
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| * The closed form is at /puppet/modules/freemedia/files/FreeMedia-close.html
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| * For Opening and Closing:
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| ** Goto /puppet/modules/freemedia/manifests/
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| ** Open init.pp
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| ** Goto line 25.
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| ** To Open: Change the line to read << source => "puppet:///freemedia/FreeMedia-form.html", >> ((without << >>))
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| * After opening the form, go to trac and grant "Ticket Create and Ticket View" privilege to "Anonymous".
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| ** To Close: Change the line to read << source => "puppet:///freemedia/FreeMedia-close.html", >>
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| (without << >>)
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| * After closing the form, go to trac and remove "Ticket Create and Ticket View" privilege from "Anonymous".
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| {{admon/note|
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| * Have to check about monthly cron.
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| * Have to write about changing init.pp for closing and opening
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| }}
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| {{Anchor|tickets}}
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| == Handling of tickets ==
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| === Login ===
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| * Contributors are requested to visit https://fedorahosted.org/freemedia/report
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| * Please login with your FAS account.
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| === Rejecting Invalid Tickets ===
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| * If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
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| * A ticket is Invalid if
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| ** No Valid email-id is provided.
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| ** The region does not match the country.
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| ** No Proper Address is given.
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| * If a ticket is duplicate, accept one copy, close the others as duplicate Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
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| === Accepting Valid Tickets ===
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| * If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.
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| * Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
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| * These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)
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| * When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".
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| * If an accepted ticket is not finalised by the end of the month, is should be closed with "shipping status unknown" in a comment
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| == Handling of non fulfilled requests ==
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| We shall close all the pending requests by the end of the Month.
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| *Please Check your region
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| == How to handle membership applications ==
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| Steps to become member of Free-media Group.
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| # Create an account in Fedora Account System (FAS)
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| # Create an user page in Fedora Wiki with contact data. Like User:<nick-name>. [[Template:Userpage|Here]] is a template
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| # Apply to Free-Media Group in FAS
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| # Apply to [https://www.redhat.com/mailman/listinfo/fedora-freemedia-list Free-Media mailing list] subscription
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| '''Rules for deciding over membership applications'''
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| {| tableclass="t1"
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| ! Case !! Applied to Free-Media Group !! User Page Created !! Applied to Free-Media List !! Action
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| | 1 || Yes || Yes || Yes || Approve Group and mailing list applications
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| | 2 || Yes || Yes || No || Put on hold + Write to subscribe to list Within a Week
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| | 3 || Yes || No || whatever || Put on hold + Write to make User Page Within a Week
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| | 4 || No || No || Yes || Reject
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| |-
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| |}
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| Notes:
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| # As you need to have an FAS account for steps 2 and 3, this is not included in the decision rules above
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| # The time to be on hold is one week. If not action is taken after one week, the application has to be rejected.
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| # When writing asking to fulfil steps, send CC to other Free-media sponsors to let them know the application has been reviewed.
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| [[Category:Infrastructure SOPs]] | | [[Category:Infrastructure SOPs]] |
