Test Day:2011-03-29 Printing: Difference between revisions

Latest revision as of 19:37, 26 June 2015

Fedora Test Days

Printing

Date	2011-03-29
Time	all day

Website	QA/Fedora_15_test_days
IRC	#fedora-test-day (webirc)
Mailing list	test

Can't make the date?
If you come to this page before or after the test day is completed, your testing is still valuable, and you can use the information on this page to test, file any bugs you find at Bugzilla, and add your results to the results section. If this page is more than a month old when you arrive here, please check the current schedule and see if a similar but more recent Test Day is planned or has already happened.

What to test?[edit]

Today's instalment of Fedora Test Day will focus on Printing.

There are several parts to this, and in Fedora 15 the situation is slightly more complicated due to developments in GNOME 3.

In previous Fedora releases the application used in GNOME for configuring printers was system-config-printer. In GNOME 3 parts of that application are being replaced by more tightly-integrated functionality in GNOME itself:

print job notifications are now implemented in gnome-settings-daemon
status feedback is expected to be implemented there soon as well
a new control center module for printing has been implemented

This test day is for testing all aspects of printing, including setting up the printer, sharing printers on the network, and printing jobs.

If you see a problem and are not sure which component is to blame, the Debugging Printing page can help you to diagnose it.

Who's available[edit]

The following cast of characters will be available testing, workarounds, bug fixes, and general discussion ...

Development - Tim Waugh (twaugh), Marek Kasik (mkasik)

Prerequisite for Test Day[edit]

A printer
An updated Fedora 15 pre-release, or a nightly live image (the desktop image is suggested).

In case of problems with the nightly images, the images below were built on Friday (2011-03-25) and work sufficiently for testing printing:

Architecture	SHA256SUM
i686	265b1fb33eee38e9ab1d50956d0e51863c954246de804e47aa07226c12c00cfb
x86_64	c296855801edac87e7571e28b6f578ffbe29acfe6937ceb4fe8ecf5a529c557b

How to test?[edit]

A variety of printing tasks should be attempted, including:

Configuring a printer not yet known to the system
Printing a test page
Printing something more complicated, e.g. OpenOffice document, PDF, email
Taking advantage of extra print features of your printer e.g. duplexing, stapling

Update your machine[edit]

If you're running Fedora 15 Alpha, make sure you have all the current updates for it installed, using the update manager. Or:

Live image[edit]

Optionally, you may download a non-destructive Fedora 15 pre-release live image for your architecture. Tips on using a live image are available at FedoraLiveCD. The most recently built images can be found here (the desktop image is suggested).

Test Cases[edit]

Connecting a local printer: Expected behavior is that when a new local printer is connected, drivers will be installed as needed, a queue will be created for it, and the user will see a notification message about it.

Checking the Device ID is correctly listed
The hpijs, gutenprint-cups, foomatic-db-ppds and foomatic packages all contain tags that associate them with the Device IDs for the printers they support. If you are not given the opportunity to install one of these packages when your printer is supported by them, it may be that they do not list its Device ID correctly. You can check this by running /usr/share/system-config-printer/check-device-ids.py as root.

Test Results[edit]

If you have problems with any of the tests, report a bug to Bugzilla. Choose the correct component:

gnome-settings-daemon for problems relating to job reporting and printer status feedback in GNOME Shell
control-center for problems specific to printer administration in GNOME Shell e.g. the new system settings module
cups for printing problems that persist even when using command line utilities such as lp
gtk2 for printing problems common to all GTK+ applications using the GTK+ print dialog
system-config-printer for bugs in the printing configuration program used in GNOME fallback mode and in other graphical environments

If you are unsure about exactly how to file the report or what other information to include, just ask on IRC and we will help you. Once you have completed the tests, add your results to the Results table below, following the example results from the first line as a template. The first column should be your name with a link to your User page in the Wiki if you have one, and the second should be a link to the Smolt profile of the system you tested. For each test case, use the result template to enter your result, as shown in the example result line.

User	Printer	Connect local	Reconnect local	Network printing	Copies/pages/duplex	Status feedback	References
Sample User	HP LaserJet 5	none	none	pass	warn ^[1]	fail ^[2]	↑ Test pass, but also encountered RHBZ #54321 ↑ RHBZ #12345
Oscar Osta	HP DeskJet F380	pass	pass ^[1]	none	pass ^[2]	none	↑ The dialog box does not verify the driver installed. The dialog box appears in the "Connect" and "Reconnect". ↑ Test Page
Tim Waugh	Epson Stylus D78	fail ^[1]^[2]	none	none	none	none	↑ No queue added RHBZ #691701 ↑ Can't add queue RHBZ #691705
Tim Waugh	HP PSC 2210	warn ^[1]^[2]^[3]^[4]	pass ^[5]	none	pass	fail ^[6] ^[7]	↑ Good: Driver automatically installed ↑ Good: Got job printing/printed notifications successfully ↑ Bad: Page size was wrong RHBZ #691714 ↑ Bad: automatic queue not shown in Printers part of System Settings without refresh RHBZ #691718 ↑ Good: Queue is disabled on disconnect and re-enabled on reconnect ↑ Not implemented? RHBZ #691744 ↑ Jobs list not updated automatically RHBZ #691737
Tim Waugh	HP DeskJet 990Cxi	pass ^[1]^[2]^{[long 1]}	none	none	fail ^[3]^[4]	none	↑ Good: Driver automatically installed ↑ Good: Got job printing/printed notifications successfully ↑ Libreoffice generates its own copies RHBZ #691761 ↑ Firefox assumes everyone uses US Letter RHBZ #691762
jlaska	Canon iR5570	none	none	pass ^[1] ^[2]	fail ^[3] ^[4]	none	↑ GNOME#646100 - Unable to change default network printer ↑ RHBZ #FIXME - Unable to print test page to network printer ↑ RHBZ #691855 - duplex + even_pages prints '1' instead of '10' ↑ RHBZ #691857 - 2-4,3 collated - printed 2,3,' ',3 and 2,3,' ',3 (page 4 was blank)
Gianluca Sforna	HP Photosmart C4472	warn ^[1]^[2]^[3]	warn ^[4]^[5]	none	pass	none	↑ Driver installed, print from gedit works ↑ After unplugging cable printer was correctly marked as such ↑ RHBZ #691905 Disconnection was notified only during next print ↑ RHBZ #691905 Replugging did not show any message ↑ Could print regularly from gedit
Tim Waugh	HP LaserJet 6MP (parallel port)	fail ^[1]	none	none	none	none	↑ Assertion failure; no queue added RHBZ #691808
Tim Waugh	HP LaserJet P3010	none	none	fail ^[1]	none	none	↑ Network printer detection by IP address/hostname not yet implemented
Luigi Votta	HP DeskJet 3325	pass	pass		inprogress	inprogress
Tim Waugh	HP DeskJet 990Cxi via network adapter	none	none	fail ^[1]^[2]^[3]	none	none	↑ Avahi not started RHBZ #647831 ↑ Can delete browsed printers RHBZ #691831 ↑ DNS-SD printer not shown in list RHBZ #691834
Antonio Trande	Canon Pixma MP272 Multifunction	fail ^[1]	fail ^[2]	none	none	none	↑ Driver not Installed for MP270 series ↑ No driver after foomatic/gutenprint installation
Jason Farrell	Brother HL-2070N via IPP	none	none	fail ^[1]^[2]^[3]	none	none	↑ Avahi not started at boot for printer discovery RHBZ #647831 ↑ When avahi-daemon is manually started, no printers are discovered ↑ Cannot manually add the printer by hostname (NYI noted above)
Scott Bronson	Brother HL-2270DW	fail ^[1]	fail	pass ^{[long 2]}	pass ^[2]	none	↑ "No printer driver for HL-2270DW series." Printer Settings crashes: RHBZ #691931 ↑ Even duplexing
Domingo Becker	HP LaserJet P1505	pass ^[1]	pass ^[2]	pass ^[3]	none	pass ^[4]	↑ It installs hplip 3.11.3, but 'hp-setup -i' should be run as root to download the firmware ↑ It performs as expected. ↑ Network printers are shown automatically. Test page works fine. ↑ It shows a disconnected status, but it doesn't last more than 2 seconds and the message disappears. However, the printer works fine.
Sandro Bonazzola	HP Laserjet M1005 MFP	warn ^[1]^[2]	warn ^[3]	none	none	fail ^[4]	↑ Once fixed RHBZ #692525 in order to have it working you need to manually run hp-plugin ↑ Notification that the printer has been disconnected not shown in KDE RHBZ #693052 ↑ RHBZ #691905 Replugging did not show any message ↑ Not implemented? RHBZ #691744
Oscar Osta	OKI B6250dn	none	none	pass	pass	warn ^[1]^[2]	↑ It always shows a ready status. I tested disconnect printer and net. ↑ Cups error when I tested toner level query or refresh.
User	Printer	Connect local	Reconnect local	Network printing	Copies/pages/duplex	Status feedback	References

Long comments[edit]

↑ Bad: no chance to say it has a duplexer, so by default it is not available (just not implemented yet? Hopefully will be fixed once we can set printer options...)
↑ Autodetection failed. Activities -> Printing and entering the IP address found the printer but no driver, cancelled wizard, and found printer using Brother HL2270DW for CUPS. RHBZ #691941

[1] Test pass, but also encountered RHBZ #54321

[2] RHBZ #12345

[3] The dialog box does not verify the driver installed. The dialog box appears in the "Connect" and "Reconnect".

[4] Test Page

[5] No queue added RHBZ #691701

[6] Can't add queue RHBZ #691705

[7] Good: Driver automatically installed

[8] Good: Got job printing/printed notifications successfully

[9] Bad: Page size was wrong RHBZ #691714

[10] Bad: automatic queue not shown in Printers part of System Settings without refresh RHBZ #691718

[11] Good: Queue is disabled on disconnect and re-enabled on reconnect

[12] Not implemented? RHBZ #691744

[13] Jobs list not updated automatically RHBZ #691737

[14] Good: Driver automatically installed

[15] Good: Got job printing/printed notifications successfully

[17] Libreoffice generates its own copies RHBZ #691761

[18] Firefox assumes everyone uses US Letter RHBZ #691762

[19] GNOME#646100 - Unable to change default network printer

[20] RHBZ #FIXME - Unable to print test page to network printer

[21] RHBZ #691855 - duplex + even_pages prints '1' instead of '10'

[22] RHBZ #691857 - 2-4,3 collated - printed 2,3,' ',3 and 2,3,' ',3 (page 4 was blank)

[23] Driver installed, print from gedit works

[24] After unplugging cable printer was correctly marked as such

[25] RHBZ #691905 Disconnection was notified only during next print

[26] RHBZ #691905 Replugging did not show any message

[27] Could print regularly from gedit

[28] Assertion failure; no queue added RHBZ #691808

[29] Network printer detection by IP address/hostname not yet implemented

[30] Avahi not started RHBZ #647831

[31] Can delete browsed printers RHBZ #691831

[32] DNS-SD printer not shown in list RHBZ #691834

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@@ Line 47: / Line 47: @@
 | 265b1fb33eee38e9ab1d50956d0e51863c954246de804e47aa07226c12c00cfb
 |-
-| x86_64
+| [http://twaugh.fedorapeople.org/testday-printing-20110325/testday-printing-20110325-x86_64.iso x86_64]
-| (coming soon)
+| c296855801edac87e7571e28b6f578ffbe29acfe6937ceb4fe8ecf5a529c557b
 |}
@@ Line 70: / Line 70: @@
 == Test Cases ==
-* [[QA:Testcase_Printing_New_Printer|Connecting a local printer]]: Expected behavior is that when a new local printer is connected, drivers will be installed as needed, a queue will be created for it, and the user will see a notification message about it.  '''Note that automatic installation of drivers is not yet implemented in GNOME Shell.'''
+* [[QA:Testcase_Printing_New_Printer|Connecting a local printer]]: Expected behavior is that when a new local printer is connected, drivers will be installed as needed, a queue will be created for it, and the user will see a notification message about it.
+{{admon/tip|Checking the Device ID is correctly listed|The hpijs, gutenprint-cups, foomatic-db-ppds and foomatic packages all contain tags that associate them with the Device IDs for the printers they support. If you are not given the opportunity to install one of these packages when your printer is supported by them, it may be that they do not list its Device ID correctly.  You can check this by running <code>/usr/share/system-config-printer/check-device-ids.py</code> as root.}}
 * [[QA:Testcase_Printing_Known_Printer|Reconnecting a local printer]]
 * [[QA:Testcase_Printing_Network_Printer|Printing to a network printer]]
@@ Line 81: / Line 82: @@
 * [https://bugzilla.redhat.com/enter_bug.cgi?product=Fedora&version=15&component=gnome-settings-daemon gnome-settings-daemon] for problems relating to job reporting and printer status feedback in GNOME Shell
-* [https://bugzilla.redhat.com/enter_bug.cgi?product=Fedora&version=15&component=gnome-control-center gnome-control-center] for problems specific to printer administration in GNOME Shell e.g. the new system settings module
+* [https://bugzilla.redhat.com/enter_bug.cgi?product=Fedora&version=15&component=control-center control-center] for problems specific to printer administration in GNOME Shell e.g. the new system settings module
 * [https://bugzilla.redhat.com/enter_bug.cgi?product=Fedora&version=15&component=cups cups] for printing problems that persist even when using command line utilities such as '''lp'''
 * [https://bugzilla.redhat.com/enter_bug.cgi?product=Fedora&version=15&component=gtk2 gtk2] for printing problems common to all GTK+ applications using the GTK+ print dialog
@@ Line 108: / Line 109: @@
 |-
 |-
-| [[User:oostap|oostap]]
+| [[User:oostap|Oscar Osta]]
 | HP DeskJet F380
 | {{result|pass}}
-| {{result|pass}}
+| {{result|pass}} <ref>The dialog box does not verify the driver installed. The dialog box appears in the "Connect" and "Reconnect".</ref>
+| {{result|none}}
+| {{result|pass}} <ref>Test Page</ref>
+| {{result|none}}
+| <references/>
+|-
+| [[User:twaugh|Tim Waugh]]
+| Epson Stylus D78
+| {{result|fail}} <ref>No queue added {{bz|691701}}</ref><ref>Can't add queue {{bz|691705}}</ref>
+| {{result|none}}
+| {{result|none}}
+| {{result|none}}
+| {{result|none}}
+| <references/>
+|-
+| [[User:twaugh|Tim Waugh]]
+| HP PSC 2210
+| {{result|warn}} <ref>Good: Driver automatically installed</ref><ref>Good: Got job printing/printed notifications successfully</ref><ref>Bad: Page size was wrong {{bz|691714}}</ref><ref>Bad: automatic queue not shown in Printers part of System Settings without refresh {{bz|691718}}</ref>
+| {{result|pass}} <ref>Good: Queue is disabled on disconnect and re-enabled on reconnect</ref>
+| {{result|none}}
+| {{result|pass}}
+| {{result|fail}} <ref>Not implemented? {{bz|691744}}</ref> <ref>Jobs list not updated automatically {{bz|691737}}</ref>
+| <references/>
+|-
+| [[User:twaugh|Tim Waugh]]
+| HP DeskJet 990Cxi
+| {{result|pass}} <ref>Good: Driver automatically installed</ref><ref>Good: Got job printing/printed notifications successfully</ref><ref group="long">Bad: no chance to say it has a duplexer, so by default it is not available (just not implemented yet?  Hopefully will be fixed once we can set printer options...)</ref>
+| {{result|none}}
+| {{result|none}}
+| {{result|fail}} <ref>Libreoffice generates its own copies {{bz|691761}}</ref><ref>Firefox assumes everyone uses US Letter {{bz|691762}}</ref>
+| {{result|none}}
+| <references/>
+|-
+| [[User:jlaska|jlaska]]
+| Canon iR5570
+| {{result|none}}
+| {{result|none}}
+| {{result|pass}} <ref>[https://bugzilla.gnome.org/show_bug.cgi?id=646100 GNOME#646100] - Unable to change default network printer</ref>  <ref>{{bz|FIXME}} - Unable to print test page to network printer</ref>
+| {{result|fail}} <ref>{{bz|691855}} - duplex + even_pages prints '1' instead of '10'</ref> <ref>{{bz|691857}} - 2-4,3 collated - printed 2,3,' ',3  and 2,3,' ',3 (page 4 was blank)</ref>
+| {{result|none}}
+| <references/>
+|-
+| [[User:giallu|Gianluca Sforna]]
+| HP Photosmart C4472
+| {{result|warn}} <ref>Driver installed, print from gedit works</ref><ref>After unplugging cable printer was correctly marked as such</ref><ref>{{bz|691905}} Disconnection was notified only during next print</ref>
+| {{result|warn}} <ref>{{bz|691905}} Replugging did not show any message</ref><ref>Could print regularly from gedit</ref>
+| {{result|none}}
+| {{result|pass}}
+| {{result|none}}
+| <references/>
+|-
+| [[User:twaugh|Tim Waugh]]
+| HP LaserJet 6MP (parallel port)
+| {{result|fail}} <ref>Assertion failure; no queue added {{bz|691808}}</ref>
+| {{result|none}}
+| {{result|none}}
+| {{result|none}}
+| {{result|none}}
+| <references/>
+|-
+| [[User:twaugh|Tim Waugh]]
+| HP LaserJet P3010
+| {{result|none}}
+| {{result|none}}
+| {{result|fail}} <ref>Network printer detection by IP address/hostname not yet implemented</ref>
+| {{result|none}}
+| {{result|none}}
+| <references/>
+|-
+| [[User:lewis41|Luigi Votta]]
+| HP DeskJet 3325
+| {{result|pass}}
+| {{result|pass}}
+| {{result|}}
+| {{result|inprogress}}
+| {{result|inprogress}}
+| <references/>
+|-
+| [[User:twaugh|Tim Waugh]]
+| HP DeskJet 990Cxi via network adapter
+| {{result|none}}
+| {{result|none}}
+| {{result|fail}} <ref>Avahi not started {{bz|647831}}</ref><ref>Can delete browsed printers {{bz|691831}}</ref><ref>DNS-SD printer not shown in list {{bz|691834}}</ref>
+| {{result|none}}
+| {{result|none}}
+| <references/>
+|-
+| [[User:sagitter|Antonio Trande]]
+| Canon Pixma MP272 Multifunction
+| {{result|fail}} <ref>Driver not Installed for MP270 series</ref>
+| {{result|fail}} <ref>No driver after foomatic/gutenprint installation</ref>
+| {{result|none}}
+| {{result|none}}
+| {{result|none}}
+| <references/>
+|-
+| [[User:zcat|Jason Farrell]]
+| Brother HL-2070N via IPP
+| {{result|none}}
+| {{result|none}}
+| {{result|fail}} <ref>Avahi not started at boot for printer discovery {{bz|647831}}</ref><ref>When avahi-daemon is manually started, no printers are discovered</ref><ref>Cannot manually add the printer by hostname (NYI noted above)</ref>
+| {{result|none}}
+| {{result|none}}
+| <references/>
+|-
+| [[User:bronson|Scott Bronson]]
+| Brother HL-2270DW
+| {{result|fail}} <ref>"No printer driver for HL-2270DW series."  Printer Settings crashes: {{bz|691931}}</ref>
+| {{result|fail}}
+| {{result|pass}} <ref group="long">Autodetection failed.   Activities -> Printing and entering the IP address found the printer but no driver, cancelled wizard, and found printer using Brother HL2270DW for CUPS.  {{bz|691941}}</ref>
+| {{result|pass}} <ref>Even duplexing</ref>
 | {{result|none}}
-| {{result|pass}} Test Page
+| <references/>
+|-
+| [[User:beckerde|Domingo Becker]]
+| HP LaserJet P1505
+| {{result|pass}} <ref>It installs hplip 3.11.3, but 'hp-setup -i' should be run as root to download the firmware</ref>
+| {{result|pass}} <ref>It performs as expected.</ref>
+| {{result|pass}} <ref>Network printers are shown automatically. Test page works fine.</ref>
+| {{result|none}}
+| {{result|pass}} <ref>It shows a disconnected status, but it doesn't last more than 2 seconds and the message disappears. However, the printer works fine.</ref>
+| <references/>
+|-
+| [[User:sanchan|Sandro Bonazzola]]
+| HP Laserjet M1005 MFP
+| {{result|warn}} <ref>Once fixed {{bz|692525}} in order to have it working you need to manually run hp-plugin</ref><ref>Notification that the printer has been disconnected not shown in KDE {{bz|693052}}</ref>
+| {{result|warn}} <ref>{{bz|691905}} Replugging did not show any message</ref>
+| {{result|none}}
+| {{result|none}}
+| {{result|fail}} <ref>Not implemented? {{bz|691744}}</ref>
+| <references/>
+|-
+| [[User:oostap|Oscar Osta]]
+| OKI B6250dn
+| {{result|none}}
 | {{result|none}}
-| <references/> 1. The dialog box does not verify the driver installed. The dialog box appears in the "Connect" and "Reconnect".
+| {{result|pass}}
+| {{result|pass}}
+| {{result|warn}} <ref>It always shows a ready status. I tested disconnect printer and net.</ref><ref>Cups error when I tested toner level query or refresh.</ref>
+| <references/>
 |-
+! User
+! Printer
+! [[QA:Testcase_Printing_New_Printer|Connect local]]
+! [[QA:Testcase_Printing_Known_Printer|Reconnect local]]
+! [[QA:Testcase_Printing_Network_Printer|Network printing]]
+! [[QA:Testcase_Printing_Complex|Copies/pages/duplex]]
+! [[QA:Testcase_Printing_Troubleshooting|Status feedback]]
+! References
 |}
+== Long comments ==
+<references group="long" />
-[[Category:Test Days]]
+ [[Category:Fedora 15 Test Days]]
-[[Category:QA Templates]]

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