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| {{shortcut|ISOP:BUGZILLA}} | | {{shortcut|ISOP:BUGZILLA}} |
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| {{admon/note| We do not run bugzilla.redhat.com. If bugzilla itself is down we need to get
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| in touch with Red Hat IT or one of the bugzilla hackers (for instance, Dave
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| Lawrence (dkl)) in order to fix it.}}
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| Infrastructure has some scripts that perform administrative functions on | | This SOP has moved to the fedora Infrastructure SOP git repo. Please see the current document at: http://infrastructure.fedoraproject.org/infra/docs/bugzilla.rst |
| bugzilla.redhat.com. These scripts sync information from FAS and the [[ISOP:PKGDB| Package Database]] into bugzilla.
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| == Contact Information ==
| | For changes, questions or comments, please contact anyone in the Fedora Infrastructure team. |
| Owner: Fedora Infrastructure Team
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| Contact: #fedora-admin
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| Persons: abadger1999
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| Location: Phoenix, Denver (Tummy), Red Hat Infrastructure
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| Servers: (fas1, app5) => Need to migrate these to bapp1, bugzilla.redhat.com
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| Purpose: Sync Fedora information to bugzilla.redhat.com
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| == Description ==
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| At present there are two scripts that sync information from Fedora into bugzilla.
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| export-bugzilla.py is the first script. It is responsible for syncing
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| Fedora Accounts into bugzilla. It adds Fedora packages and bug triagers into
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| a bugzilla group that gives the users extra permissions within bugzilla. This
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| script is run off of a cron job on FAS1. The source code resides in the FAS
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| git repo in fas/scripts/export-bugzilla.* however the code we run on the
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| servers presently lives in puppet: puppet/configs/system/export-bugzilla.*
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| The other script is pkgdb-sync-bugzilla. It is responsible for syncing
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| the package owners and cclists to bugzilla from the pkgdb. The script runs
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| off a cron job on app5. The source code is in the packagedb bzr repo is
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| packagedb/fedora-packagedb-stable/server-scripts/pkgdb-sync-bugzilla.*. Just
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| like FAS, a separate copy is presently installed from puppet to
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| /usr/local/bin/pkgdb-sync-bugzilla but that should change ASAP as the present
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| fedora-packagedb package installs /usr/bin/pkgdb-sync-bugzilla.
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| == Troubleshooting and Resolution ==
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| === Errors while syncing bugzilla with the PackageDB ===
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| One frequent problem is that people will sign up to watch a package in the
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| packagedb but their email address in FAS isn't a bugzilla email address. When
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| this happens the scripts that try to sync the packagedb information to bugzilla encounter an error and send an email like ths:
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| <pre>
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| Subject: Errors while syncing bugzilla with the PackageDB
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| The following errors were encountered while updating bugzilla with information
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| from the Package Database. Please have the problems taken care of:
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| ({'product': u'Fedora', 'component': u'aircrack-ng', 'initialowner': u'baz@zardoz.org',
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| 'initialcclist': [u'foo@bar.org', u'baz@zardoz.org']}, 504, 'The name foo@bar.org is not a
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| valid username. \n Either you misspelled it, or the person has not\n registered for a
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| Red Hat Bugzilla account.')
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| </pre>
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| When this happens we attempt to contact the person with the problematic email
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| address and get them to change it. Here's a boilerplate message:
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| <pre>
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| To: foo@bar.org
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| Subject: Fedora Account System Email vs Bugzilla Email
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| Hello,
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| You are signed up to receive bug reports against the aircrack-ng package
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| in Fedora. Unfortunately, the email address we have for you in the
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| Fedora Account System is not a valid bugzilla email address. That means
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| that bugzilla won't send you mail and we're getting errors in the script
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| that syncs the cclist into bugzilla.
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| There's a few ways to resolve this:
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| 1) Create a new bugzilla account with the email foo@bar.org as
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| an account at https://bugzilla.redhat.com.
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| 2) Change an existing account on https://bugzilla.redhat.com to use the
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| foo@bar.org email address.
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| 3) Change your email address in https://admin.fedoraproject.org/accounts
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| to use an email address that matches with an existing bugzilla email
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| address.
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| Please let me know what you want to do!
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| Thank you,
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| </pre>
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| If the user does not reply someone in the cvsadmin group needs to go into the pkgdb and remove the user from the cclist for the package.
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| [[Category:Infrastructure SOPs]] | | [[Category:Infrastructure SOPs]] |
