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| {{header|infra}} | | {{header|infra}} |
| | {{lang|de|page=FreeMedia_Infrastructure_SOP}} |
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| This page is for defining the SOP for Fedora FreeMedia Program.
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| This will cover the infrastructural things as well as procedural things.
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| == Location of Resources ==
| | This SOP has moved to the fedora Infrastructure SOP git repo. Please see the current document at: http://infrastructure.fedoraproject.org/infra/docs/freemedia.rst |
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| * The web form is at https://fedoraproject.org/freemedia/FreeMedia-form.html
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| * The TRAC is at https://fedorahosted.org/freemedia/report
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| == Location on Puppet ==
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| * Freemedia form: configs/web/applications/FreeMedia-form.html
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| * Backend processing script: configs/web/applications/process.php
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| * Error Document : configs/web/applications/FreeMedia-error.html
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| == Opening of the form ==
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| The form will be opened on the First day of each month.
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| == Closing of the Form ==
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| == Tentative timeline ==
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| The form will be closed after a <b>couple of days</b>. This may vary according to the capacity.
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| == How to ==
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| * The form is available at puppet/configs/web/applications/FreeMedia-form.html and puppet/configs/web/applications/FreeMedia-form.html.orig
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| * The closed form is at puppet/configs/web/applications/FreeMedia-close.html
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| * To Open <pre>cp FreeMedia-form.html.orig FreeMedia-form.html</pre>
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| * To close <pre> cp FreeMedia-close.html Freemedia-form.html </pre>
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| {{admon/note: Have to check about monthly cron}}
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| * After closing the form, go to trac and remove "Ticket Create" privilege from "Anonymous".
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| == Handling of tickets ==
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| === Login ===
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| * Contributors are requested to visit https://fedorahosted.org/freemedia/report
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| * Please login with your FAS account.
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| === Rejecting Invalid Tickets ===
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| * If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
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| * A ticket is Invalid if
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| ** No Valid email-id is provided.
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| ** The region does not match the country.
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| ** No Proper Address is given.
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| * If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
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| === Accepting Valid Tickets ===
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| * If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.
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| * Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
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| * These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)
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| * When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".
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| == Handling of non fulfilled requests ==
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| We shall close all the pending requests by the end of the Month.
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| | For changes, questions or comments, please contact anyone in the Fedora Infrastructure team. |
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| [[Category:Infrastructure SOPs]] | | [[Category:Infrastructure SOPs]] |
