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Revision as of 05:10, 2 January 2011

向列表发邮件之前

There are a number of ways you can find help within your system. If you don't find the answer there, try to look into the list archives before posting a question. This is a high volume list and chances are that someone has already had the same problem you are now trying to fix. See Useful Resources below for a list of places to try. Refer to this presentation on mail etiquette that you should follow.

如果您仍然找不到答案

If you don't find a suitable answer for your question in the resources described below, then writing to the list is a good idea. These guidelines were written to make sure your message gets the attention it needs to be read and answered. You may also find useful to look at Charles Curley's netiquette guide .

发言指南

保持简短

The fedora-list maintains a maximum message length of 64 kilobytes; other Fedora lists may have similar length-limits. Remember that thousands of copies of your message will exist in mailboxes -- please keep your messages as short as possible. Avoid including log output (select only the most relevant lines, or place the log on a website or in a pastebin instead) or excessively quoting previous messages in the thread (trim the quoted text down to the most recent/relevant messages only).

请不要使用HTML邮件

Set your mailer to send only plain text messages to the list (How? ). Why? HTML is designed for web pages, not emails, and uses a lot more bandwidth. Many list members actually block HTML because it is used for malicious code.

Not only does HTML mail be used to run malicious scripts, but when using handheld devices the time taken for the page to appear is also much higher.

(see "7 reasons why HTML e-mail is EVIL! ")

不要添加附件

Attachments to the mails sent to mailing lists is not taken in good taste. Please avoid doing it.

开启新话题

When you send in a new topic, do not start by replying to an existing message, but rather, start a new message to "users@lists.fedoraproject.org". This keeps messages organized by thread, for people who like to use threads (on high-volume mailing lists like this one, threads can be a great convenience).

Furthermore, please do not recycle messages. Recycling messages is replying to an existing thread by changing the thread name. this creates confusion & diverts the number of people repling to the topic.

For details see http://mm.bbspals.org/message-recycling/

写个好标题

Make a subject line that clearly tells us what you need. This is a point that can't be overemphasized. Try "Can't get past partitioning on F9" instead of "Argg - help me!!!" Why? So that people with certain skills, looking for someone to help, will notice your message. That helps you get help from the right people quickly.

On a high volume list like this, many people just skim through the subject lines and only read the messages that catch their interest. So, by creating a good subject line, you increase the chances that your message is actually going to be read and eventually answered.

Also refer to the subject for commercial messages below.

如果要回复一个消息

Make sure we can tell what you are replying to. Place each part of your reply after the text it addresses (i.e., NO Top-Posting, please see "Wikipedia - Top Posting" and links therein for more on this). Most mail readers automatically put a '>' character in front of each replied-to line. It gives a conversational flow to the text, and people know what you're replying to. Trim irrelevant material. It makes it easier to read your reply and helps the reader to stay on subject. Using bottom, interleaved posting is recommened as it is more organised.

回复摘要

In a high volume list like this, you may choose to receive mails in digested mode. However when replying to such messages, please avoid just hitting the reply button. This creates meaningless messages like "Re: Fedora-ambassadors-list Digest, Vol 44, Issue 10" which does not reflect what you are talking about. Please edit the subject to reflect what topic you are talking about.


当您的问题得到答复后请告诉大家

When you get a solution to your question (or find it yourself after posting to the list), reply to your original e-mail describing what solved your problem, adding a [SOLVED] to the end of the subject line. This will let people know that you don't need help any more with this and can look for other posts to help. Also, it makes a search in the archives easier when someone has a related problem in the future.

得体的发表格式

Top posting is replying to a message on "top" of the quoted text of the previous correspondence. This is highly unwanted in mailing lists because it increases the size of the daily digests to be sent out & is highly confusing and incoherent. By default, most email clients use this (includes gmail & hotmail). Please, remove the irrelevant part of the previous communication(in case of more than a single correspondence) and use bottom, interleaved posting.

Do not over-qoute by the hierarchy level in the correspondence.

Bottom, interleaved posting is replying to the relevant parts of the previous correspondence just below the block(s) of sentences. For a comment to another block of sentenses of the same quoted text, you should move below that relevant block again. Do not reply below the whole of the quoted text. Also remove any irrelevant text.

Please provide URLs to articles wherever possible. Avoid cutting and pasting whole articles especially considering the fact that all may not be interested. Pasting whole articles may also amount to copyright violations, which is not something that this list encourages.

Read the above mentioned pdf file on mailing list guidelines by Shakthi Kannan : http://www.shakthimaan.com/downloads/glv/presentations/mailing-list-etiquette.pdf. The illustrative document should claer all doubts.

礼貌些

Be courteous and polite to fellow members in the list. Never swear or be rude to anyone.

一些行为指南

If a mail has offended you personally, please send a private message to the person expressing how you feel, instead of sending it to the mailing list.

Please remember that we have members from all genders & nationalities. No gender abuse is allowed on the list, and do not include any gender specific slang in your posts. Also do not indulge in racial or regional criticism. This is a very serious violation.

Be careful when using sarcasm and humour. Without face to face communications your joke may be viewed as criticism. When being humourous, use emoticons (smileys) to express humour. (tilt your head to the left to see the emoticon smile) :-) = happy face for humour.

Behave in a professional manner in the mailing lists. Any mistake could put you under the scanner & at the receiving end of much rebuke.

不要四处发布

Avoid posting to multiple lists simultaneously. Pick a mailing list that is most suitable for your post and just use that. CC'ing multiple lists should be avoided.

Post to the the mailing list that is most suited to your purpose & then just copy the link to that page or mailing list & paste to all the other mailing lists you want to post to. this will ruduce the amount of data duplicated - only one copy will be accessed by all who read it.

http://en.wikipedia.org/wiki/Crossposting

No chain letters

Never send chain letters to the mailing list. A mail simultaneously sent to more than 10 users will not reach the list. This is to eliminate possible spammers/bulk mailers to reach the list.


Don't make social network connections through the mailing list

Do not send invitations to social networking sites through the mailing list. The email addresses of people on the mailing list is visible to the members. To add mailing list contacts to your socail network, try searching them on the socail networking site or contact through email & not the mailing list.

商业信息

When using the mailing list for commercial purpose, please prefix the subject line with "COMMERCIAL".

取消订阅

To unsubscribe from the list you can visit the Fedora Users List web page

不要用长串签名和声明

We find value in your main content rather than signatures. One or two lines would be optimal to convey messages that must be included in your signature and avoid huge disclaimers describing how your mail is private and confidential while sending things to the mailing list. If your company/organization enforces that in the mail gateway, use a webmail with pop/imap access like gmail for instance. Such disclaimers aren't enforceable half of the time and are monumentally silly in a public mailing list.

Do not use a PGP Style Signature that is not published

Use of PGP or GnuPG signing is encouraged. However, if the corresponding key is not published on a public keyserver, then the message will cause some email client applications (MUAs) that are PGP/GPG aware to hang while they try all known keyservers. This can take a long time and cause frustration for other users. For more information on how to properly create and use GPG keys, read the Creating GPG Keys page.

使用通用语言

Unless you are a Fedora mailing list that is dedicated to users speaking that particular language, communicate in English. Other languages might be ignored merely because the users in these lists might only know English or use it as their common language. Refer to the Communicating and getting help page for more information on other mailing lists.

Use standard language and not colloquial or regionally accepted abbreviations.Visit http://www.jargon.org for more such acronymns.

Use the universally accepted standard English. Always do a spell check before mailing to the list. Grammar doesn't matter as long as one is understood. Do not use SMS language. Do not use dots(".....") to conclude the sentences as is common across social networks.

不要全部大写(英文字母)

Using capital letters in your sentences is considered shouting. It is considered as being rude. If you want to emphasize on something *use this* or _this_.

不要重复发送

Often people helping on the mailing lists are volunteers who, just like you, have busy lives. If you do not get a response within a few minutes or hours, avoid re-posting the same question repeatedly. Give a minimum of 24-48 hours for an answer, and if you don't have one by then, give a "nudge" to the list by replying to (not re-posting) your original message.

Please *read all your mails before replying* to a mail. Someone may have already answered it.


有用资源

从你的系统里获得帮助

有许多方法从你的系统里获取信息。右击桌面打开一个终端窗口。在窗口里输入以下中的一个（不包括 '$'，并且把application-name 替换为你的出问题的应用软件的名字）。 

$ man application-name
$ info application-name name
$ locate stuff-you-want-to-know-about
$ rpm -qd packagename

你也可以在 /usr/share/doc 目录下找到大量的文档。

文档

A lot of effort is currently being put into documentation for Fedora. Some of the results of this are:

Red Hat Enterprise Linux is based on the Fedora project. So, the RHEL documentation should be helpful for the Fedora user:

Also, good help can be found here:

列表归档

Sometimes difficult to use. Try the extended search or just entering your search query again after it returns the initial 0 found.

Good search engine, preserves threads. Also can display the answer in many different formats, to suit anyone's preferences.

Another favorite of the list users. However, it seems to use subjects instead of references to sort the messages, which means that the threads are sometimes broken.

搜索!

Search for Fedora issues almost invariably returns multiple hits. Of course, if you are using google, its search criterion/criteria are important here and multiple attempts on keyword variations may be needed. One particularly helpful way to narrow the search is to include a mailing list name in the search criteria. Some examples: 

fedora users + "boot hang"
fedora devel + pup

Another possibility is to include site:lists.fedoraproject.org instead of the list name. It will search all the main archives, which also include the test and devel lists (testers or developers are likely to come across problems before you do), the RHEL lists, and the old Red Hat lists.

致谢

This document grew from the work of James McKenzie, Duncan Lithgow, Gustavo Seabra, David Curry, James Wilkinson, Perry Spiller, Christofer C. Bell and various people's useful comments and is in the spirit of the: RedHat Install List (RHIL) Unofficial User's Guide and How To Ask Questions The Smart Way .

Netiquette discussions are always ongoing and previously established conventions are continually revisited. Please read these guidelines in the spirit intended: to create a living document that reflects group consensus. Remember, you are more likely to receive answers to your questions if you adhere to these guidelines.

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