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== Handling of tickets ==
== Handling of tickets ==


=== Login ===
* Contributors are requested to visit https://fedorahosted.org/freemedia/report
* Contributors are requested to visit https://fedorahosted.org/freemedia/report
* Please login with your FAS account.


* Please login with your FAS account.
 
=== Rejecting Invalid Tickets ===


* If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
* If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
* A ticket is Invalid if
** No Valid email-id is provided.
** The region does not match the country.
** No Proper Address is given.


* If you wish to fulfill a request, please ensure it first from https://fedorahosted.org/freemedia/report/23, that it is not a duplicate.


* If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
* If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".
=== Accepting Valid Tickets ===
* If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.


* Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
* Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.

Revision as of 03:30, 2 March 2009

This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Location of Resources

Location on Puppet

  • Freemedia form: configs/web/applications/FreeMedia-form.html
  • Backend processing script: configs/web/applications/process.php
  • Error Document : configs/web/applications/FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Closing of the Form

The form will be closed after a couple of days. This may vary according to the capacity.


Infrastructural how to will soon be here ---------

Handling of tickets

Login


Rejecting Invalid Tickets

  • If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
  • A ticket is Invalid if
    • No Valid email-id is provided.
    • The region does not match the country.
    • No Proper Address is given.


  • If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".


Accepting Valid Tickets

  • If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.
  • Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.
  • When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.