2013-04-04 Printing

Fedora Test Days

Printing

Date	2013-04-04
Time	all day

Website	QA/Fedora_19_test_days
IRC	#fedora-test-day (webirc)
Mailing list	test

Can't make the date?
If you come to this page before or after the test day is completed, your testing is still valuable, and you can use the information on this page to test, file any bugs you find at Bugzilla, and add your results to the results section. If this page is more than a month old when you arrive here, please check the current schedule and see if a similar but more recent Test Day is planned or has already happened.

What to test?

Today's instalment of Fedora Test Day will focus on Printing.

This test day is for testing all aspects of printing, including setting up the printer, sharing printers on the network, and printing jobs.

The major change in Fedora 19 is the switch to CUPS 1.6.

This brings with it a change to the default set of filters used to converting documents: rather than performing transformations in PostScript it is now done in PDF.

Additionally, printer sharing and discover now uses mDNS/DNS-SD rather than the CUPS Browsing method that's been the default in prior releases. The cups-browsed service provides backwards compatibility for CUPS Browsing/BrowsePoll, and both methods (mDNS and CUPS Browsing) could use some testing.

If you see a problem and are not sure which component is to blame, the Debugging Printing page can help you to diagnose it.

Who's available

The following cast of characters will be available testing, workarounds, bug fixes, and general discussion ...

Development - Tim Waugh (twaugh), Marek Kasik (mkasik), Jiri Popelka (jpopelka)
Quality Assurance - Petr Sklenar (psklenar),

Prerequisite for Test Day

A printer
Fedora 19 live image (pre-Alpha or nightly compose) or Rawhide

Clear your audit log (in case you aren't running from the live medium):

# echo -n > /var/log/audit/audit.log

How to test?

A variety of printing tasks should be attempted, including:

Configuring a printer not yet known to the system
Printing a test page
Printing something more complicated, e.g. OpenOffice document, PDF, email
Taking advantage of extra print features of your printer e.g. duplexing, stapling

Update your machine

If you're running Fedora 19, make sure you have all the current updates for it installed, using the update manager. If you are running Fedora 18 and want to try upgrading to Fedora 19, here is how:

yum update yum; yum clean all ; yum --releasever=19 distro-sync --nogpgcheck -y

Or:

Live image

Tips on using a live image are available at FedoraLiveCD. Live images can be found here or here. Live usb with Fedora-19-Nightly-20130401.13*.iso seems to be working on bare metal.

CUPS-1.6 on Fedora 18

As a last resort if you're having problems with live images/rawhide you can test CUPS-1.6 on Fedora 18 (x86_64 only).

Test Cases

Connecting a local printer: Expected behavior is that when a new local printer is connected, drivers will be installed as needed, a queue will be created for it, and the user will see a notification message about it.

Checking the Device ID is correctly listed
The hpijs, gutenprint-cups, foomatic-db-ppds and foomatic packages all contain tags that associate them with the Device IDs for the printers they support. If you are not given the opportunity to install one of these packages when your printer is supported by them, it may be that they do not list its Device ID correctly. You can check this by running /usr/share/system-config-printer/check-device-ids.py as root.

Desktop and applications integration

Test Results

If you have problems with any of the tests, report a bug to Bugzilla. Choose the correct component:

gnome-settings-daemon for problems relating to job reporting and printer status feedback in GNOME Shell
control-center for problems specific to printer administration in GNOME Shell e.g. the new system settings module
cups for printing problems that persist even when using command line utilities such as lp
gtk2 for printing problems common to all GTK+ applications using the GTK+ print dialog
system-config-printer for bugs in the printing configuration program used in GNOME fallback mode and in other graphical environments
selinux-policy if there is some selinux issues

If you are unsure about exactly how to file the report or what other information to include, just ask on IRC and we will help you. Once you have completed the tests, add your results to the Results table below, following the example results from the first line as a template. The first column should be your name with a link to your User page in the Wiki if you have one, and the second should be a link to the Smolt profile of the system you tested. For each test case, use the result template to enter your result, as shown in the example result line.

If you see something unexpected, even if you are not entirely sure whether it's a bug, please take the time to report it as one. Without doing that, it may be difficult to follow up and fix.

User	Printer	Connect local	Reconnect local	Network printing	Copies/pages/duplex	Status feedback	Selinux issues	References
Sample User	HP LaserJet 5	none	none	pass	warn ^[1]	fail ^[2]	pass	↑ Test pass, but also encountered RHBZ #54321 ↑ RHBZ #12345
Miroslav Hradílek	Brother HL-2150N	fail ^{[long 1]}	pass ^[1]	fail ^{[long 2]}	pass ^[2]	fail ^{[long 3]}	fail ^[3]	↑ Again no notification about reconnecting. ↑ But no print queue in notification area. ↑ RHBZ #946857
mbaldessari	HP OfficeJet J4500	pass	pass ^[1]	pass	pass	pass	pass	↑ no notification about reconnecting.
Tim Waugh	HP DeskJet 990Cxi	pass	pass
Tim Waugh	HP Photosmart 5510			pass ^[1]				↑ RHBZ #948288, used alternative URI as work-around
Jan Scotka	HP DeskJet 2515 fail ^[1]			pass ^[2]				↑ unable to download desktop copompose (actual koji builds), propably there should be permanent link to compose ↑ via system-config-printer via "find network printer" found and job printer, and printed job from firefox
Petr Sklenar	HP OfficeJet Pro 8500	pass ^[1]					fail ^[2]	↑ RHBZ #948240 ↑ RHBZ #946857 (< dupe of some older bz)
Jakub Prokes	Cannon imageRunner c2020i			pass ^[1]			fail ^[2]	↑ RHBZ #919489 ↑ RHBZ #946857
Luya Tshimbalanga	HP Photosmart eStation C510a	pass	pass ^[1]	pass	pass ^[2]	pass	pass	↑ no notification about reconnecting. ↑ Manual IP output for wireless printer
Dalibor Pospisil	Samsung SCX-4200	fail ^[1]						↑ unable to print at all RHBZ #949063
User	Printer	Connect local	Reconnect local	Network printing	Copies/pages/duplex	Status feedback	Selinux issues	References

Long comments

↑ Identified as a right printer "HL-2150N-Series" but assigned wrong generic driver effectively acting like there is no problem. This caused other test cases to fail more or less. Also no notification about disconnecting. Further testing was performed by manually installing manufacturers drivers.
↑ I was able to see my network printer under a weird ID hash in printing dialog. This printer was showing printer messages in my mother language and was grayed out when printer had issues. When clicked on though, it displayed hourglass cursor and after a while printer reported "Service call indications " error (the worst error) by blinking all leds. Obviously did not print. When attempting to add it manually it was constantly trying to use the ID hash in place of the IP. After full manual configuration it worked as expected. Also printing dialog did not offer a thing.
↑ Except for the "disconnected printer", messages are flawed. Printing dialog states "sending data to printer" when "job completed" notification was already received while printer happily continues printing. Funny: the weird ID hash printer is always right.

[1] Test pass, but also encountered RHBZ #54321

[2] RHBZ #12345

[4] Again no notification about reconnecting.

[6] But no print queue in notification area.

[bz946857-8] RHBZ #946857

[9] tification about reconnecting.

[10] RHBZ #948288, used alternative URI as work-around

[11] unable to download desktop copompose (actual koji builds), propably there should be permanent link to compose

[12] via system-config-printer via "find network printer" found and job printer, and printed job from firefox

[13] RHBZ #948240

[14] RHBZ #946857 (< dupe of some older bz)

[bz919489-15] RHBZ #919489

[bz946857-16] RHBZ #946857

[17] tification about reconnecting.

[18] Manual IP output for wireless printer

[19] unable to print at all RHBZ #949063

[3] Identified as a right printer "HL-2150N-Series" but assigned wrong generic driver effectively acting like there is no problem. This caused other test cases to fail more or less. Also no notification about disconnecting. Further testing was performed by manually installing manufacturers drivers.

[5] I was able to see my network printer under a weird ID hash in printing dialog. This printer was showing printer messages in my mother language and was grayed out when printer had issues. When clicked on though, it displayed hourglass cursor and after a while printer reported "Service call indications " error (the worst error) by blinking all leds. Obviously did not print. When attempting to add it manually it was constantly trying to use the ID hash in place of the IP. After full manual configuration it worked as expected. Also printing dialog did not offer a thing.

[7] Except for the "disconnected printer", messages are flawed. Printing dialog states "sending data to printer" when "job completed" notification was already received while printer happily continues printing. Funny: the weird ID hash printer is always right.

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Test Day:2013-04-04 Printing

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