BugZappers/How to Triage

See BugZappers/FindingBugs if you need to get a list of bugs to work on.

Triage Check List

Here is a check list of regular things to check for:

1. Reviewing bugs in a states of NEW
   • changing them to ASSIGNED if sufficient information is present to reproduce or fix the bug
   • set the NEEDINFO flag if insufficient information is present
   • Check that there are no special procedures for dealing with that component.
   • See BugsAndFeatureRequests for more advice on particular components
2. Reviewing bugs with NEEDINFO:reporter flag set for more than thirty (30) days
   • At this point send a reminder and then if there is no response after another thirty (30) days close it.
3. Is the bug a duplicate?
   • This is the most common type
   • Is this bug is a duplicate of a previous solved or unsolved bug?
   • See Finding Duplicates for more information on the master art of finding duplicates
4. Does the bug need more information from the original reporter?
   • Is enough information present about the reporter's system?
   • Are clear instructions present about how to reproduce the bug?
   • Has the reporter included sufficient troubleshooting information or error logs?
   • Are there attached screenshots for GUI bugs?
5. Is the reported bug related to another bug that has already been reported?
   • Would solving one bug help the other?
6. Is the bug reported under the correct bugzilla component (source package)?
   • See determining the correct component
   • For example, if someone reported a problem running Firefox in GNOME, should the bug be filed under Firefox or GNOME?
7. Is the bug reporting more than one problem--a Two-in-one bug.
   • Should this bug be split into two bugs?
   • If you aren't sure get a second opinion from another triager or developer on IRC.
8. Is the bug already fixed?
   • If someone has confirmed it is fixed add a comment to that affect and close it.
   • If a fix has not been confirmed suggest trying the latest build from Koji Build System

Going Deeper

• Bugs to triage: Finding Bugs
• Understanding the differences between Bugs and Features .
• Bug state flow: Bug Lifecycle
• Hints for doing:
  • kernel bug triage
  • installer bug triage
• Understanding things that Bugzilla does automatically

General Advice

• Please remember to be polite when triaging bugs; we would like reporters to continue doing so in the future.

• Use BugZappers/StockBugzillaResponses