FreeMedia Infrastructure SOP

This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Location of Resources

The web form is at https://fedoraproject.org/freemedia/FreeMedia-form.html
The TRAC is at https://fedorahosted.org/freemedia/report

Location on Puppet

Freemedia form: configs/web/applications/FreeMedia-form.html
Backend processing script: configs/web/applications/process.php
Error Document : configs/web/applications/FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Closing of the Form

Tentative timeline

The form will be closed after a couple of days. This may vary according to the capacity.

How to

The form is available at puppet/configs/web/applications/FreeMedia-form.html

At line number 31, you will find

<h3>Fedora Free Media Request Form</h3>''

Just below line 31, You will find the statement displayed when the form is closed:

<h4><br><br> Fedora Free Media form is now CLOSED.<br> 
Please contact your nearest 
<a href="http://fedoraproject.org/wiki/Ambassadors/CountryList">Fedora Ambassador.
</a></h4>

Uncomment it and comment out everything below that line.

Handling of tickets

Login

Contributors are requested to visit https://fedorahosted.org/freemedia/report
Please login with your FAS account.

Rejecting Invalid Tickets

If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
A ticket is Invalid if
- No Valid email-id is provided.
- The region does not match the country.
- No Proper Address is given.
If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".

Accepting Valid Tickets

If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.

Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.

These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)

When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.

Search