FreeMedia Infrastructure SOP

This page is for defining the SOP for Fedora FreeMedia Program. This will cover the infrastructural things as well as procedural things.

Location of Resources

• The web form is at https://fedoraproject.org/freemedia/FreeMedia-form.html
• The TRAC is at https://fedorahosted.org/freemedia/report

Location on Puppet

• Freemedia form: configs/web/applications/FreeMedia-form.html
• Backend processing script: configs/web/applications/process.php
• Error Document : configs/web/applications/FreeMedia-error.html

Opening of the form

The form will be opened on the First day of each month.

Tentative timeline

The form will be closed after a couple of days. This may vary according to the capacity.

How to

• The form is available at puppet/configs/web/applications/FreeMedia-form.html and puppet/configs/web/applications/FreeMedia-form.html.orig
• The closed form is at puppet/configs/web/applications/FreeMedia-close.html
• To Open

  cp FreeMedia-form.html.orig FreeMedia-form.html

• To close

   cp FreeMedia-close.html Freemedia-form.html 

{admon/note| Have to check about monthly cron}

• After closing the form, go to trac and remove "Ticket Create" privilege from "Anonymous".

Handling of tickets

Login

• Contributors are requested to visit https://fedorahosted.org/freemedia/report
• Please login with your FAS account.

Rejecting Invalid Tickets

• If a ticket is invalid, don't accept the request. Go to "resolve as:" and select "invalid" and then press "Submit Changes".
• A ticket is Invalid if
  • No Valid email-id is provided.
  • The region does not match the country.
  • No Proper Address is given.
• If a ticket is duplicate, don't accept the request. Go to "resolve as:" and select "duplicate" and then press "Submit Changes".

Accepting Valid Tickets

• If you wish to fulfill a request, please ensure it from the above section, it is not liable to be discarded.

• Now "Accept" the ticket from the "Action" field at the bottom, and press the "Submit Changes" button.

• These accepted tickets will be available from https://fedorahosted.org/freemedia/report user both "My Tickets" and "Accepted Tickets for XX" (XX= your region e.g APAC)

• When You ship the request, please go to the ticket again, go to "resolve as:" from the "Action" field and select "Fixed" and then press "Submit Changes".

Handling of non fulfilled requests

We shall close all the pending requests by the end of the Month.