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Uma (a desktop productivity user)

In terms of personal characteristics and approaches, Uma...

  • ...is switching from $OTHER_OS to Fedora.
  • ...expects things to "just work" as much as possible, and can sometimes be impatient as a result.
  • ...doesn't want to go back to $OTHER_OS, and is therefore willing to fiddle occasionally to avoid it.
  • ...accepts that software freedom has certain limitations, but wants to minimize any loss of capabilities vs. $OTHER_OS.

In terms of skills and knowledge, Uma...

  • ...knows, or is capable of finding out, how to boot a system from an alternate device such as CD or USB.
  • ...is able to open applications and make selections as directed in documentation or by a support agent (be it human or not).
  • ...may not understand how free software is built, or how a free software project runs.

Selena (a system administrator)

In terms of personal characteristics and approaches, Selena...

  • ...doesn't panic when something doesn't work, and in fact will attempt to diagnose and fix it if so.
  • ...is interested in Fedora mainly for reasons of performance, stability, and previewing next-generation technology for consideration in later production rollout.
  • ...doesn't mind reporting bugs, with the expectation they'll be followed up within a reasonable time frame.

In terms of skills and knowledge, Selena...

  • ...is familiar with heterogeneous environments and networking concepts.
  • ...is comfortable using command-line utilities, and in fact falls back to them in a pinch due to familiarity.
  • ...has a skill set at least comparable to a typical RHCT.

Daphne (a developer)

In terms of personal characteristics and approaches, Daphne...

In terms of skills and knowledge, Daphne...