2011-10-06 Printing

Fedora Test Days

Printing

Date	2011-10-06
Time	all day

Website	QA/Fedora_16_test_days
IRC	#fedora-test-day (webirc)
Mailing list	test

Can't make the date?
If you come to this page before or after the test day is completed, your testing is still valuable, and you can use the information on this page to test, file any bugs you find at Bugzilla, and add your results to the results section. If this page is more than a month old when you arrive here, please check the current schedule and see if a similar but more recent Test Day is planned or has already happened.

What to test?

Today's instalment of Fedora Test Day will focus on Printing.

Who's available

The following cast of characters will be available testing, workarounds, bug fixes, and general discussion ...

Development - Tim Waugh (twaugh), Jiri Popelka (jpopelka), Marek Kasik (mkasik)
Quality Assurance -

Prerequisite for Test Day

Access to a printer
Fedora 16 Alpha (or newer; live image is fine)

How to test?

A variety of printing tasks should be attempted, including:

Configuring a printer not yet known to the system
Printing a test page
Printing something more complicated, e.g. OpenOffice document, PDF, email
Taking advantage of extra print features of your printer e.g. duplexing, stapling
Inducing errors such as out-of-paper, printer off-line, and noting behavior

Update your machine

If you're running Fedora 16 Alpha, make sure you have all the current updates for it installed, using the update manager. Or:

Live image

Optionally, you may download a non-destructive Fedora 16 live image for your architecture. Tips on using a live image are available at FedoraLiveCD. Live images can be found here.

Test Cases

Connecting a local printer: Expected behavior is that when a new local printer is connected, drivers will be installed as needed, a queue will be created for it, and the user will see a notification message about it.

Checking the Device ID is correctly listed
The hpijs, gutenprint-cups, foomatic-db-ppds and foomatic packages all contain tags that associate them with the Device IDs for the printers they support. If you are not given the opportunity to install one of these packages when your printer is supported by them, it may be that they do not list its Device ID correctly. You can check this by running /usr/share/system-config-printer/check-device-ids.py as root.

Test Results

gnome-settings-daemon for problems relating to job reporting and printer status feedback in GNOME Shell
control-center for problems specific to printer administration in GNOME Shell e.g. the system settings module
cups for printing problems that persist even when using command line utilities such as lp
gtk2 for printing problems common to all GTK+ applications using the GTK+ print dialog
system-config-printer for bugs in the printing configuration program used in GNOME fallback mode and in other graphical environments

If you are unsure about exactly how to file the report or what other information to include, just ask on IRC and we will help you. Once you have completed the tests, add your results to the Results table below, following the example results from the first line as a template. The first column should be your name with a link to your User page in the Wiki if you have one, and the second should be a link to the Smolt profile of the system you tested. For each test case, use the result template to enter your result, as shown in the example result line.

User	Printer	Connect local	Reconnect local	Network printing	Copies/pages/duplex	Status feedback	References
Sample User	HP LaserJet 5	none	inprogress	pass	warn ^[1]	fail ^[2]	↑ Test pass, but also encountered RHBZ #54321 ↑ RHBZ #12345
Horst H. von Brand	HP LaserJet m1522nf MFP	none	none	pass ^[1]^[2]^[3]^[4]	none	none	↑ Configured manually, doesn't offer driver. Used LJ 1200. ↑ A "Printer may not be connected" warning shows up briefly when printing ↑ Cups error "server-error-internal-error" several times, no printer (?!) ↑ Installed hplip manually, printer found. Shows up twice.
Tim Waugh	Epson Stylus D78	pass ^[1]^[2] ^[3] ^[4] ^[5] ^[6]	pass	n/a	none	warn ^[7]	↑ US Letter instead of A4 RHBZ #743780 ↑ Erroneous "Not connected?" notification RHBZ #743877 ↑ Wrong default page size in Firefox RHBZ #743882 ↑ Settings window not updated on disconnection RHBZ #743884 ↑ Unable to cancel print job RHBZ #743886 ↑ Notifications shown when they shouldn't be RHBZ #744144 ↑ Notifications are very short-lived RHBZ #743944
Tim Flink	HP LaserJet M1536dnf MFP	none	none	warn ^[1] ^[2] ^[3] ^[4] ^[5]	pass	pass ^[6]	↑ hit RHBZ #743694 but was able to work around using system-config-printer ↑ had to install hplip in order to get the required drivers ↑ Got a warning from hplip when I installed the printer, filed as RHBZ #743915 ↑ Also hit RHBZ #743923 ↑ RHBZ #743877 ↑ correctly detects open door
Noe Nieto	Canon MP250 series (usb)	fail ^[1]	Unknown unknown	none	Unknown unknown	pass ^[2]	↑ No registered drivers RHBZ #744087 ↑ User is notified that there are no drivers for this printer
Noe Nieto	Hewlett-Packard LaserJet 1020 / HP-LaserJet-1020	fail ^[1] ^[2] ^[3]	fail ^[4]^[5]^[6]	none	Unknown unknown	warn ^[7]	↑ Pulls in some mysql and perl packages upon install RHBZ #744025 ↑ Printer is installed and available for printing, but when printing from gedit, a notification appears signaling that printer is offline ↑ Upon disconnection, printer is correctly signaled as offline ↑ User is not notified about printer status ↑ Printer appears as available for printing ↑ Atough printer is shown as available in print dialog, printing fails and user is asked if the printer is connected ↑ The only notification received is that printer is offline
Oscar Osta Pueyo	HP LaserJet P2015	pass	pass	pass	pass	pass ^[1]	↑ Printer is installed and available for printing, but when printing, a notification appears signaling that printer is offline. Only dupplex.
Oscar Osta Pueyo	OKI B6500	pass	pass	pass	pass	pass ^[1]^[2]	↑ Printer is installed and available for printing, but when printing, a notification appears signaling that printer is offline. Only dupplex. ↑ No automatic driver detected.
Tom Gilliard	HP deskjet 5650	pass ^[1]^[2]	pass	none	none	none	↑ f16 liveusb-creator 2Gb persistent USB of RC4 live desktop ↑ prints .txt and color.pdf files
Luya Tshimbalanga	HP Photosmart EStation c510	pass	pass	pass ^[1]	pass	pass	↑ Need to manually install FirewallD for network detection on Gnome-Shell
Luya Tshimbalanga	HP Photosmart c4180	pass	pass	none	none ^[1]	pass	↑ No duplex capability
Nick K.	HP PSC 1610	pass ^[1] ^[2] ^[3] ^[4]	pass ^[5]			warn ^[6] ^[7] ^[8]	↑ Not able to print in color, not detected as a color printer. RHBZ #745616 ↑ System gives notice that printer may not be connected when a job starts to print RHBZ #745630 ↑ Printer continues to say "Printing..." even through job has finished. RHBZ #745626 ↑ When I canceled a printing via system-config-printer, the job continued to print even though it was gone from the queue RHBZ #745631 ↑ System does not display a "disconnect" message on unplug of printer ↑ System did not detect that the printer had a paper jam. ↑ When door is open, system-config-printer does not show that in the status ↑ Printer does not report ink/toner level RHBZ #745632
Nick K.	Samsung CLP-315	fail ^[1] ^[2] ^[3]				warn ^[4] ^[5]	↑ Detected as a CLP-310 ↑ Not able to print in color, not detected as a color printer. ↑ Not able to print to the device (nothing comes out, status remains idle) RHBZ #745621 ↑ System did not detect whether paper drawer was inserted or not. ↑ Toner levels are not reported
Nick K.	HP Photosmart C4480 All In One	pass ^[1] ^[2]	pass ^[3]			warn ^[4] ^[5] ^[6]	↑ Prompted for driver install, required a number of dependencies (perl, mysql, snmp) ↑ Printed in color!!! ↑ Reconnected successfully. System did not prompt or notify of disconnect/reconnect except in system-config-printer ↑ System did not notify via popup of "Out of paper" status. Did show warning icon in system-config-printer, status message reported "out of paper". After refilling (and printer acknowledged on it's screen) system did not clear out-of-paper status. ↑ Did not show warning or status message for open door. ↑ Ink levels not reported
Nick K.	HP Laserjet M1319f MPF	fail ^[1]	pass ^[2]			warn ^[3]	↑ Printer would not print, and errored on print. RHBZ #746440 ↑ Reconnected successfully. System did not prompt or notify of disconnect/reconnect except in system-config-printer ↑ Did not show warning or status message for open door.
Nick K.	HP deskjet 5150	pass ^[1]	pass ^[2]			warn ^[3] ^[4] ^[5]	↑ Printer installed correctly & printed in color. HPLIP was already installed ↑ Reconnected successfully. System did not prompt or notify of disconnect/reconnect except in system-config-printer ↑ Did not show warning or status message for open door. ↑ Did report out of paper status ↑ Did not report ink levels, even with HPLIP
Nick K.	HP Photosmart A526	pass ^[1]	pass ^[2]			warn ^[3] ^[4]	↑ Printer installed correctly & printed in color. HPLIP was already installed ↑ Reconnected successfully. System did not prompt or notify of disconnect/reconnect except in system-config-printer ↑ Did not show warning or status message for open door. ↑ Did not report ink levels, even with HPLIP

Bugs Filed

gnome-settings-daemon

RHBZ #743870
RHBZ #743877
RHBZ #743944
RHBZ #744025
RHBZ #744144

control-center

RHBZ #743694
RHBZ #743884
RHBZ #743886

gutenprint

RHBZ #744087 MODIFIED

hplip

RHBZ #743915 ON_QA
RHBZ #743923 NOTABUG
RHBZ #745632

firefox

RHBZ #743882

system-config-printer

RHBZ #745621 NOTABUG
RHBZ #745616

cups

RHBZ #745626
RHBZ #745631

[1] Test pass, but also encountered RHBZ #54321

[2] RHBZ #12345

[3] Configured manually, doesn't offer driver. Used LJ 1200.

[4] A "Printer may not be connected" warning shows up briefly when printing

[5] Cups error "server-error-internal-error" several times, no printer (?!)

[6] Installed hplip manually, printer found. Shows up twice.

[7] US Letter instead of A4 RHBZ #743780

[8] Erroneous "Not connected?" notification RHBZ #743877

[9] Wrong default page size in Firefox RHBZ #743882

[10] Settings window not updated on disconnection RHBZ #743884

[11] Unable to cancel print job RHBZ #743886

[12] Notifications shown when they shouldn't be RHBZ #744144

[13] Notifications are very short-lived RHBZ #743944

[14] t RHBZ #743694 but was able to work around using system-config-printer

[15] to install hplip in order to get the required drivers

[16] Got a warning from hplip when I installed the printer, filed as RHBZ #743915

[17] Also hit RHBZ #743923

[18] RHBZ #743877

[19] rrectly detects open door

[20] No registered drivers RHBZ #744087

[21] User is notified that there are no drivers for this printer

[22] Pulls in some mysql and perl packages upon install RHBZ #744025

[23] Printer is installed and available for printing, but when printing from gedit, a notification appears signaling that printer is offline

[24] Upon disconnection, printer is correctly signaled as offline

[25] User is not notified about printer status

[26] Printer appears as available for printing

[27] Atough printer is shown as available in print dialog, printing fails and user is asked if the printer is connected

[28] The only notification received is that printer is offline

[29] Printer is installed and available for printing, but when printing, a notification appears signaling that printer is offline. Only dupplex.

[30] Printer is installed and available for printing, but when printing, a notification appears signaling that printer is offline. Only dupplex.

[31] No automatic driver detected.

[32] 16 liveusb-creator 2Gb persistent USB of RC4 live desktop

[33] rints .txt and color.pdf files

[34] Need to manually install FirewallD for network detection on Gnome-Shell

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Test Day:2011-10-06 Printing

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